Apache Kafka® Support
Enterprise-grade Kafka support for teams running critical streaming workloads. Work directly with specialist Kafka engineers for incidents, upgrades, scaling, and architecture decisions, with vendor-independent guidance and SLA-backed response.
Kafka Expertise
Our engineers work with Kafka internals including KRaft, ISR, rebalancing, Connect, and Streams. You get specialists who solve production issues daily.
Guaranteed Response Times
SLA-backed support for production incidents with clear escalation paths. When your cluster needs help, a Kafka specialist engages directly.
Vendor Independent
We support open-source Apache Kafka without forcing proprietary forks. Keep your architecture portable and your long-term options open.
Kafka runs in our DNA
Our engineers have worked with Kafka since its earliest major releases. We built AxonOps from the ground up for Kafka operations because we saw first-hand what streaming platforms needed. That depth of experience is what you get when you work with us.
Is this for you?
Typical Kafka teams we support across implementation, growth, migration, and operational risk management.
Running Kafka in production without deep in-house expertise
Your team can manage day-to-day operations, but you need specialists on call when things get complex: scaling, upgrades, performance tuning.
Moving away from a vendor-managed Kafka
You're migrating off a proprietary Kafka distribution and need support for open-source Apache Kafka without the lock-in.
Scaling your Kafka clusters
Your data throughput is growing and you need experienced guidance on partition strategy, broker sizing, and cluster architecture.
Compliance requires a support contract
Your organisation needs a formal support agreement with guaranteed SLAs for audit and compliance requirements.
Building a new Kafka platform from scratch
You are implementing Kafka for the first time and want the right architecture, security baseline, and operational model from day one.
Needing independent validation of your Kafka architecture
Your team wants an expert second opinion on cluster design, resilience, and scaling plans before committing to production rollout.
What your support engagement covers
Built for production teams that need confidence in day-2 operations, not just advisory calls.
Production Incident Response
Fast triage for broker failures, ISR instability, consumer lag spikes, replication issues, and cluster-wide availability incidents.
Performance & Capacity Engineering
Partition strategy, broker sizing, retention tuning, throughput optimization, and cost/performance trade-off guidance.
Upgrade, Migration & KRaft Guidance
Structured support for version upgrades, ZooKeeper-to-KRaft planning, and migration from managed or proprietary platforms.
Security, Governance & Compliance
Hardening of authentication, authorization, encryption, and operational controls with auditable support workflows.
Why Choose AxonOps for your Kafka environment?
A focused support model for teams that need reliable Kafka operations, expert guidance, and long-term platform confidence.
Kafka-native, open-source first support
Support for upstream Apache Kafka architectures without forcing a proprietary platform shift or introducing vendor lock-in.
Operational depth from real production work
Guidance from engineers who handle Kafka incidents, upgrades, and scaling decisions daily across mission-critical environments.
AxonOps software-backed support workflows
Shared operational context through AxonOps accelerates incident triage, shortens analysis loops, and keeps communication clear across support and internal teams.
Faster recovery and stronger prevention
Beyond incident firefighting: RCA, configuration hardening, and practical runbook improvements that reduce repeat failures.
Enterprise security and compliance alignment
Support for secure Kafka operations across authentication, authorization, encryption, and auditable operational controls.
Scalable partnership for growing teams
A support model that adapts from initial rollout to multi-cluster growth, with architecture guidance that keeps pace as usage expands.
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