Apache Cassandra® Support
Enterprise support contract for teams running open-source Apache Cassandra in production. Get SLA-backed incident response, root cause analysis, security advisory guidance, upgrade planning, and day-2 operational support without relying on a proprietary distribution.
Open-Source Cassandra Specialists
Our engineers know Cassandra internals including compaction, gossip, repairs, and LWTs. You work with specialists who support upstream Cassandra every day.
SLA-Backed Support Contract
Formal support coverage for production incidents with agreed response times, escalation paths, and access to Cassandra engineers when time matters.
Upstream, Vendor-Independent Support
Keep open-source Apache Cassandra under your control. No proprietary fork requirement, no forced platform shift, and no long-term lock-in.
What you get from an AxonOps support contract
You get a formal support relationship for upstream Apache Cassandra, covering production incidents, root cause analysis, upgrade planning, security response, and day-2 operating guidance from engineers who work with Cassandra full time.
Free open-source desktop client for Cassandra
AxonOps Workbench gives developers and DBAs a modern querying, modelling and collaboration environment for Apache Cassandra. It includes an enhanced CQL console, advanced query tracing, built-in performance metrics and the ability to run local Cassandra clusters directly on your desktop.
Typical engagements
Typical Cassandra teams we support across implementation, growth, migration, and operational risk management.
Running Cassandra in production without deep in-house expertise
Your team can manage day-to-day operations, but you need specialists on call when things get complex: scaling, upgrades, repair strategy, and performance tuning.
Moving away from DataStax Enterprise or another vendor-managed or vendor-supported Cassandra
You are moving to open-source Apache Cassandra and need a real support contract behind the migration and the steady-state operating model.
Scaling your Cassandra clusters
Your data volume is growing and you need experienced guidance on topology, capacity planning, and operational resilience.
Compliance requires a support contract
Your organization needs a formal support agreement with guaranteed SLAs and audit-ready support workflows.
Building a new Cassandra platform from scratch
You are implementing Cassandra for the first time and want the right data model, security baseline, and operating model from day one.
Needing independent validation of your Cassandra architecture
Your team wants an expert second opinion on cluster design, replication strategy, and scale plans before production rollout.
What the contract covers
Built for production teams that need a real support contract for open-source Cassandra, not just occasional advisory calls.
Production Incident Response
Fast triage for node failures, latency spikes, read/write timeouts, repair instability, and cluster-wide availability incidents.
Performance & Capacity Engineering
Guidance on data modelling, compaction strategy, hardware sizing, throughput optimization, and cost/performance trade-offs.
Upgrade, Migration & Topology Guidance
Structured support for version upgrades, cluster expansion, cloud/on-prem migration planning, and risk-managed rollout steps.
Security Incident & Patch Response
Assessment of newly disclosed vulnerabilities, hardening advice, mitigation steps, and support during emergency patching and validation windows.
Enterprise support without vendor lock-in
A support model for teams that want upstream open-source Cassandra with the confidence of a formal support contract.
Support for upstream open-source Cassandra
Keep Apache Cassandra upstream and under your control without having to depend on a proprietary distribution for support coverage.
Specialists who handle production incidents daily
Work directly with engineers who spend their time on Cassandra failures, upgrades, scaling decisions, and day-2 operating issues.
AxonOps software-backed support
Shared visibility across metrics, logs, backups, repairs, and configuration state speeds up triage and keeps support conversations grounded in live data.
RCA, prevention, and emergency change guidance
Support does not stop at incident triage. You also get root cause analysis, safer runbooks, and guidance through urgent remediation windows.
Security advisory and patch response
Get practical support through newly disclosed security issues, exposure reviews, mitigation decisions, and patch rollout planning.
Support across cloud, on-prem, and Kubernetes
Use the same support model whether Cassandra runs on VMs, bare metal, Kubernetes, or across multiple environments.
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